Contact us

Customer and order support

If you require support for any of our products or services, please raise a case in our support system. Newly created cases will be assigned to the relevant team, and someone will contact you as soon as they can to answer your questions or resolve your issue.

Submit support request

Locations

Shanghai

Room 901-903, Garden Square
No.968 West Beijing Road
Jing’an District
Shanghai 200041
China
Tel: +8621-22509000
Hotline (toll-free): 400 921 6156

Singapore

3791 Jalan Bukit Merah #07-02
Singapore
159471
Tel: +65 6734 4800

Extraction, Genotyping, Sequencing, and Lab services

Berlin (Extraction, Sequencing, Lab services)

TGS Haus 8
Ostendstrasse 25
12459 Berlin
Germany
Tel: +49 (0) 30 1663 54600

Hoddesdon (Extraction, Genotyping, Lab services)

Unit 1-2 Trident Industrial Estate
Pindar Road
Hoddesdon
Herts
EN11 0WZ
UK
Tel: +44 (0)1992 470 757

Middleton (Lucigen)

2905 Parmenter St.
Middleton, WI 53562
USA
Tel:+1 608 831 9011

Alexandria

3600 Minnesota Street
Alexandria, MN 56308
USA
Tel: +1 320 421 9207

Novato

51 Digital Drive
Novato, CA 94949-5728
USA
Tel: +1 415 883 8400

Petaluma

2199 South McDowell Boulevard
Petaluma, CA 94954-6904
USA
Tel: +1 415 883 8400

Lystrup

Sønderskovvej 5
8520 Lystrup
Denmark
Tel: +45 87 32 30 00

Bellshill (LINK)

3 Mallard Way
Strathclyde Business Park
Bellshill
Lanarkshire
ML4 3BF
Scotland
Tel: +44 (0) 1698 849911

Steinach

Sonneberger Straße 69
96523 Steinach
Germany
Tel: +49 36762 270969

Dexter (Berry & Associates, Inc.)

2434 Bishop Circle East
Dexter, MI 48130
USA
Tel: (800) 357-1145
Tel: (734) 426-3787

EMEA

Oxford (UK)

3 Technology Drive
Oxford Technology Park
Kidlington
Oxford
OX5 1GN
UK
Tel: +44 (0)1865 912900

North America

Alexandria

3600 Minnesota Street
Alexandria, MN 56308
USA
Tel: +1 320 421 9207

LGC

Queens Road
Teddington
Middlesex
TW11 0LY
UK
Tel: +44 (0)20 8943 7000